Privacy Policy

Super Pest Controler (ABN 68 681 038 362) is committed to protecting the personal information of our customers, visitors, and business partners in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, or engage our pest management services across Sydney and the Greater Metropolitan Area of NSW.

We collect personal information only where reasonably necessary to provide our services. This may include:

• Contact details — name, phone number, email address, and service address.
• Service information — details about pest issues, property access requirements, and appointment preferences.
• Payment information — billing details processed securely by accredited third-party payment providers. We do not store full card numbers.
• Website usage data — pages visited, device type, browser, referring URL, and IP address collected via analytics tools.
• Communications — enquiries, feedback, and support requests you send to us by phone, email, or web form.

We use personal information for the following purposes:

• To provide quotes, schedule services, and complete pest control treatments at your property.
• To communicate with you about appointments, service updates, and follow-up visits.
• To improve our services, website performance, and overall customer experience.
• To comply with legal obligations, regulatory requirements, and maintain operational security.
• To send relevant service information and promotional offers where you have provided consent or where permitted by the Spam Act 2003 (Cth).

We use cookies and similar tracking technologies to understand how visitors interact with our website, remember preferences, and measure the effectiveness of our advertising. Cookies may include:

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

We do not sell, rent, or trade your personal information. We only share information when necessary to deliver our services or comply with the law, including with:

• Qualified technicians and subcontractors completing services on our behalf, who are bound by confidentiality obligations.
• Service providers supporting scheduling, CRM, communications, or payment processing under strict data processing agreements.
• Regulatory authorities or law enforcement when required by a court order or applicable Australian law.

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encrypted transmission of data using TLS/SSL protocols.
• Access controls limiting staff access to personal information on a need-to-know basis.
• Regular review of our data handling and security procedures.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet legal obligations, or to support legitimate business needs. When no longer required, information is securely deleted or de-identified.

Under the Australian Privacy Act, you have the right to:

To exercise any of these rights, please contact us using the details in Section 10.

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, security standards, or content of any external sites. We recommend reviewing the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Any revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy, wish to make a privacy request, or want to lodge a complaint about how we handle your personal information, please contact us:

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.